Customer Support

Our customer support is available via telephone 1300 001 077 Monday – Friday from 9am – 5PM AEST & 24/7 via email support@citricdigital.com

Return Policy

Returns & refunds of our supplied products depend on the suppliers refund policies and the terms of services taken out. For more detail see below.

Privacy Policy

No private information is ever disclosed to any third party by Citric Digital Agency other than Payment Gateway vendors Stripe & Pay Pal. Their individual privacy policies are available below.
Stripe
PayPal

Terms of Service

Citric Digital Agency offer services at competitive industry prices & strive to deliver the best by securing contracts with market leading providers. Once a service is agreed to and paid for cancellation for the fixed term may not be possible should you have selected a discounted annual or biennial rate.

Delivery Policy

Project media and intellectual property remain the property of Citric Digital Agency until conclusion of a project and a handover is completed. Citric reserve the right to terminate service and projects at any time. Service plans are subject to change. All of our digital media & goods are sent via secure email or cloud services. In the event that a physical good is to be posted we use registered, insured post or couriers.